Amazon Interface for Online Shop in Delicatessen Business
An online retailer of fine foods and wines uses the Amazon marketplace as an additional distribution channel. The application created by h.com retrieves order data from Amazon's various channels and applies a sequence of rules in order to increase the quality of the entered address data so that it can be sent without return. A manual intervention is possible. The special rules of the Amazon interface are taken into account so that blocking the service is avoided. The adjusted data is then transferred to the ERP system for further processing.
The application significantly reduced the number of returns due to address issues, increasing profit margins and customer satisfaction. The seller's rating on Amazon has also improved, resulting in more sales.